The 2-Minute Rule for telus billing support
The 2-Minute Rule for telus billing support
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and within the billing facet, that’s far more horrendous! Ordered a different telephone as my agreement was up for renewal on-line was purported to get $one hundred credit hardly ever showed up sent the cellphone through mail the way in which they advised me to copyright Submit and obtained it. I received a text concept stating they been given it and my credit score will probably be on my Monthly bill, but yet my bill arrived they usually however cost me for it. When I identified as. They'd the audacity to say which the phone wasn’t the cellular phone they have been expecting?! What other mobile phone could it happen to be? It had been their cellular phone they sent me two years in the past?! While using the bring it back again software?! They advised me they might look into it and email me again never received an electronic mail. They known as me again and we’re seeking to say it had been a technical problem with my cell phone precisely the same agent that's speculated to have looked after me?
Also, our phone line to your home came down inside a windstorm another evening, as did our neighbors. We don't utilize a landline anymore, even so the cable is in the road and nevertheless linked on your house stop. I advised that They simply take away it totally. They claimed as I didn't have an Energetic landline, they would not deliver a technician out to clean up the wire in the midst of the street.
Of course I tried chat and received related using a Dwell man or woman Nevertheless they told me I needed to connect with. Undecided just what the Reps over the chat can help with.
I called Telus CS at eight.55AM Mountain time and they hanged up on me, saying that I have to connect with all through "frequent Office environment hrs". Is that this for serious?
I needed to contact CS nowadays with Chat along with the department I would like to talk to is just out there by cellphone. The CS on Chat arranged a contact back again at an arranged time slot. When that Division known as me later on I bought everything sorted out.
• In my discussion with Juan with the loyalty crew, I had been falsely accused of staying discriminatory Once i referenced another Section, which was extremely offensive and uncalled for. Juan afterwards apologized, expressing that the expertise was utterly unacceptable.
after the agent critique my account he stated i can't offer you a deal or credits such as you have now along with your exiting account, so i just gave up and hangup the cellular phone.
following the agent overview my account he said I am unable to provide you with a deal or credits like you have now along with your exiting account, so i just gave up and hangup the cellphone.
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My expert is an extremely patient guy. He taught me how to fix my issue in several simple measures. What’s more, he guided me through every single stage, occasionally much more than once. I'm genuinely grateful!
Looks as if all we could do now is air our grievances on a public forum from the hopes of someone ready of authority can actually do a little something about this.
Yeah, I’m binding by a two 12 months contract however, I’m only 4 months in, but I did get somewhere. I suppose The manager Business termed me nowadays so I telus billing support have a cell phone conversation with him in an hour. We’ll see how that goes.